FREQUENTLY ASKED QUESTIONS
Everything you need to know about CFS, organized by topic.
CFS is an AOG recovery and support program built by aviation veterans with 20+ years in the broker and operator trenches. When your charter goes mechanical, we source replacement aircraft and absorb the financial hit so you don't have to. We're a support service, not insurance.
When an AOG happens, you call our 24/7 line. We immediately start sourcing replacement options from our network while you focus on your client. We handle the financial impact of the recovery—you keep the relationship intact.
Charter brokers and operators who are tired of eating recovery costs and scrambling alone when mechanicals happen. If you book Part 135 charters and want backup when things go sideways, we built this for you.
$1,000/month. That's it. No complicated tiers, no per-trip calculations to juggle.
Your $1,000 monthly fee automatically applies as credit toward any Support Fees you incur that month. If your Support Fees are $800, you're fully covered. If they're $1,500, you pay the $500 difference.
No. Each month stands alone—unused credit doesn't carry forward. Your monthly commitment reflects ongoing access to locked-in rates, our recovery network, and 24/7 support whether you have an event or not.
6 months, billed monthly. You get rate stability for the full term.
You can terminate with 60 days written notice, but you'll remain liable for fees through the effective termination date. CFS can also terminate immediately if there's non-payment or misuse.
Locked-in rates year-round (no peak season surcharges), your Do Not Use list honored, aircraft preferences on file, operator exception alerts, and invoiced billing instead of paying upfront.
Members are invoiced on the last day of each month, due by the 15th of the following month. Non-members pay the full Support Fee upfront before protection activates.
Yes, with a 4% processing fee added to the total.
Yes. Members receive monthly invoices automatically.
A sudden, unforeseen technical, mechanical, or electrical fault that prevents the aircraft from completing the charter. The issue must occur within 10 days of scheduled departure, and we'll need tech logs as documentation.
Scheduled maintenance, events more than 10 days before departure, owner pulling the aircraft, pilot issues, weather, physical damage, bird strikes, war/terrorism, cyber events, pandemic-related disruptions, or any issue that impacts civil aviation broadly (not specific to your aircraft).
Yes, we can protect them—but a tail number must be assigned before the mechanical event is reported. If the operator hands back the trip before tail assignment, that's not something we can support.
We reimburse 100% of the increased cost up to the Maximum Recovery Amount minus the Original Flight Cost. If the replacement costs more than double your original charter, you're responsible for the excess.
We support reasonable lodging, transportation, and meals—capped at the lesser of 5% of the original trip cost or $3,750 total. Per-item limits apply: $525/night for hotels, $75/meal per person, $225 for ground transport, $150 for client gifts.
If a Technical Fault causes a diversion, we'll support the cost to get passengers to their original destination. Same applies for sudden medical emergencies requiring diversion (but we don't pay for medevac flights).
Once we receive your documentation, we'll approve, deny, or request more information within 24 hours—in writing.
No. We deploy every resource to find a replacement as fast as possible, but we can't guarantee a specific aircraft, operator, or timeline. We guarantee the effort and the financial backstop.
Through our proprietary network of vetted operators. We look for aircraft equal to or better than the original based on type, size, performance, location, and availability.
Yes. All aircraft we source meet industry-leading safety standards, and we honor your Do Not Use list when sourcing options.
You're not required to accept. If the options don't work for you or your client cancels entirely, the Support Fee for that trip is refundable. But if you decline our options, we won't provide financial support.
The Support Fee is fully earned regardless of whether we secure a replacement. You're paying for access to our network and our team working the problem—not a guaranteed outcome.
Contact us to discuss your operation. We'll set up your member profile including your Do Not Use list, aircraft preferences, and billing details.
Your operator quote for each charter and the full itinerary. For last-minute bookings (within 24 hours of departure), we'll also need timestamped confirmation of the trip details.
Support contracts must be signed within one week of generation. Members in good standing can confirm via email with the signed agreement to follow before departure.
Still have questions?
Our team is happy to answer any questions about how CFS can work for your operation.