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A fixed monthly retainer applied toward your support fees. When you support flights, your fees apply against this baseline. Unused retainer does not roll over month to month—consistent utilization is the goal. This structure allows CFS to invest in the relationship and operate as an extension of your team.

6 months. Your support rates are locked for the full term—no peak season surcharges, no mid-term increases.

Early termination is not permitted without written CFS consent. Membership is a 12-month commitment. At the end of your term, renewal is by mutual agreement.

Locked rates, premier data access, priority recovery support, invite-only thought leadership event access.

Yes. The majority of our support goes to committed members. We provide limited non-member access

CFS support can be deployed in a variety of ways to match your operation and business model. Some include it on every trip automatically. Others offer it as an optional add-on. Some include it by default with an opt-out for clients who want to reduce their trip total. Others bundle it into premium service tiers or use it behind the scenes as an operational backstop. Many use a hybrid approach depending on client type or trip profile. The positioning is intentionally flexible so each partner can use CFS as a strategic advantage.

Unscheduled mechanical issues that occur within 10 days of departure. Engine, avionics, hydraulics—anything that unexpectedly grounds the aircraft. This includes mid-air diversions and pre-departure mechanical issues discovered during inspection. We'll need tech log documentation from the operator.

Scheduled maintenance (planned downtime is not an AOG), mechanical issues 11+ days before departure (outside the support window), weather delays, pilot/crew availability issues, owner pulling the aircraft, and physical damage or vandalism. The simple rule: unscheduled mechanical events within 10 days of departure.

CFS support applies once a tail number is assigned to your trip. If the operator returns the trip before tail assignment, CFS support does not apply. Once a tail is assigned and then goes AOG, you're fully supported. We recommend working with floating fleet operators to get tail assignments as early as possible.

CFS contributes toward the replacement aircraft cost difference—up to 100% of the original charter cost.

Mid-air mechanical diversions are supported. Unscheduled landings due to mechanical issues during flight qualify for CFS support. We source a replacement to get passengers to their original destination.

Immediately. Our team begins sourcing the moment you call—24/7/365, as an extension of your team. We respond when you need us, not during business hours.

Through our network of vetted operators and proprietary inventory not available through standard channels. We source like you would—just faster. Your DNU list is respected, preferred operators are prioritized, and we look for aircraft that meet or exceed your original specifications. Our dedicated sourcing team does nothing but find available aircraft, with offices in the US and Europe providing round-the-clock capability.

Yes. During onboarding, we collect your Do Not Use list and preferred operators. Every recovery respects your DNU requirements—we never source from operators on your list. Preferred operators are prioritized. We source like you would, just faster.

You're never required to accept. If the replacement doesn't meet your needs or your client cancels the trip, your membership benefits continue and apply to future trips. There's no penalty for declining a replacement, though we won't support the recovery financially. If the trip cancels before departure, the support fee is 100% refundable.

Plans change, we get it. If your client cancels the charter before departure, the support fee is 100% refundable.

Initial conversation to learn about your operation, then sign our straightforward membership agreement. During onboarding, we collect your DNU list, preferred operators, and operational requirements. Your membership is active with locked rates, priority access, and 24/7 support in place.

Trip details: dates, route, aircraft type, and quoted price. You'll receive a CFS trip number and confirmation. For AOG notification, we'll need your CFS trip number, current situation details, and client timeline. After recovery begins, we'll need tech log documentation from the operator.

Once your membership agreement is signed and onboarding is complete, you can begin supporting trips immediately.